Are we giving you the right support?

Thank you for working with BrightMinded. Now that you are 12 month post go-live, we’d love your feedback on our ongoing support and service.

 

Your honest feedback helps us improve and support you better in the years ahead.

Membership Website Expert Review

12 month post go-live questionnaire: how would you rate BrightMinded’s support?

Overall experience

Overall, how satisfied are you with BrightMinded 12 months after go-live?
How satisfied are you with the long-term quality and stability of your solution?
How confident do you feel in BrightMinded as your ongoing digital partner?

Support and responsiveness

Have you used our OSTicket support system?
Do you feel you are getting good value from your support hours with BrightMinded?
How easy is it to get help when you need support?
How do you typically contact us when you need support?
How satisfied are you with response times to support queries?

Performance

How would you rate the performance and reliability of the system we’ve built for you over the past 12 months?
How would you rate BrightMinded’s technical expertise for ongoing improvements and fixes?
Has the solution we built for you delivered the value you expected at the point of launch?
Did the solution improve how your organisation operates?
Please enter a number from 1 to 10.
1 is very inefficient 10 is very efficient
Please enter a number from 1 to 10.
1 is not stressful 10 is very stressful
Please enter a number from 1 to 10.
1 is very unsatisfied 10 is very satisfied
Which areas improved?
Please enter a number from 1 to 10.
1 is very unlikely 10 is extremely likely
Have you reduced manual processes or workarounds since launch?
Have you experienced any recurring issues?

Future growth

Would you be open to a 30-minute strategic review call?
Can we use your answers for marketing purposes?*

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