Our commitment to accessibility

We’re committed to providing accessible experiences for all of our clients and users who may browse our website. We’re working towards improving our user experience, and helping people with disabilities self-service their needs. For us making digital products accessible isn’t an after thought, or an optional extra, it’s something we bake into all of our work as a core service.

Accessibility projects at BrightMinded

Disabilities come in many forms including visual, cognitive, and motor. As a company, we believe that we have a responsibility to make our work, and your organisation, accessible by anyone regardless of ability. As an example, we make all websites we build keyboard accessible, which is an important factor for supporting a number of disabilities.

We aim to meet the AA standard of the Web Content Accessibility Guidelines (WCAG) for all new projects. A good level of accessibility will also help you meet your legal obligations under the Equality Act 2010.

Meeting WCAG 2.2 AA on our own website

We’re working to make our website as a accessible as possible, in line with the best practices and Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance – Level A, Level AA and Level AAA. The guidelines cover a wide range of accessibility features, including text size and colour, keyboard navigation and screen reader compatibility.

How accessible is our website currently?

In places, our website may not be fully accessible to all people with disabilities. However, we’re constantly identifying and addressing gaps and limitations on our website, and we’ve made significant progress with the latest iteration of our website.

We’ve implemented a number of specific accessibility improvements, including:

  • Skip navigation tools.
  • Appropriate use of ARIA and tagging.
  • Adapting our services, products, blog and general content pages with accessibility standards in mind.
  • Ensuring link text accurately describes the destination of the link, headings are used to organise the content, and alt text is used to describe images.
  • Solved most contrast issues with our new-look website.

Unfortunately, some parts of this website may not yet be fully accessible. For example:

  • Some pages and document attachments may not be written in plain English.
  • Some documentation we supply may have poor colour contrast.
  • Despite our best efforts, some images may not have image descriptions.
  • Some images used to convey information may have poor colour contrast .
  • Some information when accessing via a smart device may not be able to be reached with a keyboard.
  • Documents that are in PDF format may not be fully accessible.

Adapting your experience to your needs

We want everyone to have a great experience on our website, however, you may find that you have a better experience if you change the settings on your computer to suit your individual needs.

For example, you could:

  • Change the website’s colors to make it easier to read.
  • Increase the text size so that it’s easier to see.
  • Have the information on the website spoken out loud, so that you can listen to the information instead of reading it.

If you need help customising your experience, you can visit AbilityNet’s website or check out the Web Accessibility Initiative’s tips for customising your computer or mobile device.

What are we doing to improve our website accessibility?

We’re always looking at ways to improve any limitations on our website and keep up-to-date with the latest tech and legislation.

Here’s what we’re currently working on:

  • Continuing to train our content editors to make our website more accessible.
  • Optimising our website components to make them more accessible.
  • Improving the text size and colour contrast on our website.
  • Making our website more keyboard accessible, and more compatible with screen readers.
  • Monitoring our website’s accessibility regularly, using the latest industry tools.

How can users with disabilities provide feedback on our website accessibility?

We value feedback from users with disabilities on how we can improve the accessibility of our website. If you encounter any accessibility problems on our website or have any comments, please send an email to [email protected]. We’ll use your feedback to make our website more accessible to everyone.

Opening times: Monday to Friday: 9am to 5pm

Here are some things you can include in your feedback:

  • The specific page or pages where you encountered the accessibility problem.
  • A description of the accessibility problem.
  • Any technical information that may help us to recreate the problem, such as the device or browser that you used.
  • Any suggestions you have for how we can improve the accessibility of our website.
  • We appreciate your feedback and will use it to improve the accessibility of our website.