Migrated membership portal from Drupal to WordPress with CRM
Membership platform improving access to psychotherapy through location-based search.
Location: London, UK
Aftercare: Hosting, support and maintenance
Bespoke WordPress website
The British Psychoanalytic Council (BPC) is the UK’s leading professional association and accredited public register for psychoanalytic psychotherapy.
The BPC’s previous website had become outdated. The design, information architecture and content of the website was not meeting the needs of the BPC members and website users.
The old site was hosted on a version of Drupal that had become unsupported, posing a security risk for the organisation.
What we achieved:
- A website members love
The BPC members find the new website much easier to use and find the information they need.
- Better for the BPC team
The new website allows BPC members to book and pay for events and update their profiles themselves. This saves the team at BPC so much time in admin. They can now focus their time on better serving their members.
- Better access to psychotherapy services
The location-based search of the BPC database makes it much easier to find a qualified psychotherapist nearby.
What we did
We undertook user experience research to understand the needs of the various stakeholders. This involved stakeholder interviews and user journey workshops. The Board and Trustees of the BPC were heavily involved in this process.
From this research, we developed a set of personas and re-designed the information architecture of the site to make it easier for users to find the content relevant to them.
Based on this solid grounding of user experience research, we built a brand-new WordPress website and integrated the BPC’s existing Customer Relationship Management (CRM) system, CiviCRM.
CiviCRM is open-source software, so we were able to write our own custom extensions to extend how it works. This allowed us to tailor the member registration and renewal process to the specific needs of the BPC. We also added custom development to deliver a location-based search feature for finding a therapist near you.
OTHER CLIENTS WE’VE HELPED
We’ve built over 100 custom-made platforms and websites for charities, start-ups and established businesses since 2011.
Two membership platforms in one site with several integrations
Membership platform supporting the work of over 6,500 ecologists globally.
Need help with a membership website?
Let’s see what we can do! Email us directly, call us on 01273 830331 or fill in the form below and we’ll get back to you very soon.